Extended Warranty Faq
- What is a Vehicle Service Contract/Extended Warranty and why do I need one?
- Can't I get this kind of protection through my dealer or manufacturer?
- If I request a price quote, am I obligated to purchase a service contract/extended warranty from Warranty Direct?
- How do I purchase an extended warranty from Warranty Direct?
- What if I sell my vehicle?
- How does this work? What do I do if I have a failure?
- What if I have a failure far from home?
- Other than mechanical protection, do I get anything else with my Warranty Direct coverage?
- How do I file a claim? How many claims can I file before my contract gets canceled?
- How can I pay for Warranty Direct coverage?
- What if I buy from Warranty Direct and the company goes out of business? Do I get stuck with a worthless piece of paper?
- I still have time left on my factory warranty. Why purchase a vehicle service contract/extended warranty now?
What is a Vehicle Service Contract/Extended Warranty and why do I need one?
Every new vehicle comes from the manufacturer with a basic factory warranty. This written agreement states that the manufacturer will repair or replace most parts of the vehicle in the event of a mechanical malfunction for a limited amount of time or miles. This is usually Bumper-to-Bumper coverage. Once the warranty expires, you have nothing to protect you from expensive vehicle repairs. Sure, some manufacturers will include additional power train coverage along with their factory warranty, but this warranty only covers the 29 or so parts through which oil flows. (The typical vehicle contains 1,300 or 1,400 parts in total.) Warranty Direct coverage is protection that assures that you will be paid for both parts an labor required on covered mechanical systems in your vehicle for a specified amount of time and/or mileage. With the average length of vehicle ownership rising, the risk of failure and costly repairs is increasing dramatically. Free yourself from unexpected repair bills like these. Warranty Direct can protect your vehicle and your budget with the coverage that best suits your needs. Whether you own or plan to purchase or lease a Car, Light Truck, Motor Home, Travel Trailer, Motorcycle, Jet Ski, ATV or Powerboat, Warranty Direct has a service plan that's just right for you
Can't I get this kind of protection through my dealer or manufacturer?
Sure you could. But, plan on paying as much as 60% more for the similar coverage. Also, most other warranties don't allow for renewals. Warranty Direct coverage is renewable for as long as you own your vehicle. What's more, all factory and many dealer plans require you to use their repair facilities. If you buy a GM warranty, you have to go to a GM shop to use it. It's the same with the other manufacturers and most dealer service contract programs. This isn't the case with Warranty Direct coverage. We honor the work of any qualified repair facility. With Warranty Direct, you have the freedom to go wherever you like for repair service, throughout the United States and Canada.
What if I buy from Warranty Direct and the company goes out of business?
As a subsidiary of one of the best public companies in the service contract industry and the leading direct marketer of extended warranties,
we will be around for a very long time. However, all Warranty Direct service contracts are reinsured. The reinsurer of Warranty Direct extended warranties
is one of the fifty (50) largest property/casualty insurance operations in the country and carries the following ratings:
A.M. Best's - "A" - Excellent
Duff & Phelps - "A+" - Claims Paying Ability
Standard & Poor's - "A+" - Claims Paying Ability
Moody's - "A3" - Insurer Solvency Rating
I still have time left on my factory warranty. Why purchase service contract/extended warranty now?
Benefits of the extended warranty including towing, rental, lost key/lockout and travel benefits may be used immediately. In addition, now is precisely the time to buy coverage because Warranty Direct can offer you the very lowest price on a warranty when your vehicle is young and has low mileage. It's very similar to life insurance. When you act now, you not only save money on the warranty price, you lock in today's prices, for tomorrow's repairs.
What if I sell my vehicle?
If you sell your vehicle, your Warranty Direct coverage is fully transferable. This will increase the resale value of your vehicle to a potential buyer.
How does this work? What do I do if I have a failure?
With Warranty Direct on your side, help is just a toll free phone call away. Our trained, friendly customer service advisers are available to solve any problem and get you on your way, easily and quickly.
What if I have a failure far from home?
Don't worry. Warranty Direct coverage affords you nationwide protection. Arrangements can be made to have your vehicle repaired by any authorized facility in the United States or Canada.
Other than mechanical protection, do I get anything else with my Warranty Direct coverage?
We've put together the most complete warranty coverage on the market. Towing Reimbursement, Rental Car Allowances, Travel Expenses, Lost Key and Lock-Out Service are some of the additional benefits common to most Warranty Direct coverage's.
How do I file a claim? How many claims can I file before my contract gets canceled?
Filing a claim is simple and hassle-free with Warranty Direct's Easy Claim Program. After purchasing your service contract you will receive your Warranty Direct Membership Card and booklet. Simply present these to your service professional, who in turn will contact our claims department. The claims representative will arrange for payment of the claim. Claims are paid directly to the repair facility including parts and labor. There is no paperwork and no need to lay out any money and there is no limit on the number of claims you may have.
How can I pay for Warranty Direct coverage?
Warranty Direct accepts all major credit cards and offers alternative payment plans that make having Warranty Direct protection affordable.
If I request a quote, am I obligated to purchase from Warranty Direct?
Absolutely not. When you receive a price quote and/or other information about Warranty Direct and its products, you are never under any obligation to buy anything. Any personal information you provide is kept completely confidential. It is used strictly for the purpose of determining a price and nothing more. You will find that Warranty Direct offers the best protection for the best price anywhere. Don't settle for less!
How do I purchase an Extended Warranty from Warranty Direct?
We've made it simple to purchase Extended Warranty protection for your vehicle. You can purchase your warranty securely online, click here to get a free quote on an extended warranty. Feel free to get a free quote online. If you are happy with the quote and are interested in buying, you can purchase your extended warranty using Visa, Mastercard, American Express, Discover and personal checks or money orders. All orders are processed immediately.